The 8 Laws of Customer-Focused Leadership by Blake Morgan (Hardback Book)
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization\u2019s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist
The 8 Laws of Customer-Focused Leadership
New Rules for Building A Business Around Today\u2019s Customer
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Details:The 8 Laws of Customer-Focused Leadership by Blake Morgan (Hardback Book)
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization\u2019s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist
The 8 Laws of Customer-Focused Leadership
New Rules for Building A Business Around Today\u2019s Customer
Free UK delivery on this item.
This brand new item is available with free UK ;
Price now:
From
£16.74
To
£20.00
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Product Description
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization\u2019s potential for excellence. The truth is customer experience is not what it used to be. New technologies, values, generational expectations, economic instability, - and the rapid pace of change all must be considered as you forge ahead. How do you put the customer first in the face of all these emerging trends?
Using cutting-edge research and interviewing top leaders across industries, customer experience futurist
The 8 Laws of Customer-Focused Leadership
New Rules for Building A Business Around Today\u2019s Customer
Free UK delivery on this item.
This brand new item is available with free UK ;
Product Specifications
General | |
|---|---|
format | hardback |
Language | eng |
type | not available |
Size | 158x235mm |
Brand | HarperCollins Leadership |
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